Return Policy for Celine:
At Celine, we prioritize ensuring your shopping experience is exceptional. We understand that returns may occasionally be necessary, and we’re here to make the process as smooth as possible. Please review our return policy below:
Return Period: You have a 30-day window from the date of delivery to initiate a return. Unfortunately, if 30 days have elapsed since your purchase, we cannot offer a refund or exchange.
Eligibility Criteria: To be eligible for a return, the item must meet the following criteria: a. Unused and Undamaged: The item must be unused and in its original condition, showing no signs of wear, tear, or alteration. b. Original Packaging: It should be returned in its original packaging or adequately protected to prevent damage during transit. c. Specific Product Eligibility: Certain products may have unique eligibility requirements based on their nature, such as hygiene products or perishable goods. For details, please contact our customer support.
Return Process: To initiate a return, follow these steps: a. Contact Customer Support: Reach out to our customer support team within the 30-day return period, providing your order details and reason for return. b. Approval and Instructions: Upon approval, you’ll receive a Return Merchandise Authorization (RMA) number and detailed return instructions. c. Secure Packaging: Ensure the item is securely packed, with the RMA number clearly displayed on the package. d. Shipping: Return shipping costs are your responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
Inspection and Refund Process: Once we receive the returned item, we’ll inspect it for eligibility. If approved, we’ll initiate the refund process. a. Refund Method: Refunds will be processed using the original payment method. b. Refund Coverage: The refund will cover the cost of the returned item(s) but excludes shipping or handling charges. c. Processing Time: Depending on your payment provider, it may take some time for the refund to reflect in your account.
Exchanges: Follow the return process outlined above and then place a new order for the desired item for faster turnaround.
Non-Returnable Items: Certain items, such as gift cards and downloadable software, are non-returnable. Please refer to the product description or contact customer support for details.
Damaged or Defective Items: If you receive a damaged or defective item, contact our customer support immediately for resolution.
We’re dedicated to delivering excellent customer service and will strive to accommodate your return requests within the specified guidelines. For further inquiries or concerns about our return policy, please contact our customer support team.
If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer service team at support@thecline.shop. We are here to assist you and ensure your experience with Celine is exceptional.